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IT Help Desk – HQ وظيفة اخصائي دعم فني بشركة كليوباترا دوام كامل

IT Help Desk – HQ وظيفة اخصائي دعم فني بشركة كليوباترا

About the Job

  • Help desk agent (solve daily issues for normal users (Internet, network share, printers, scanners, office application…).

  • Diagnose hardware and software problems, and replace defective components.

  • Establish, build & maintain the company’s’ data networks (Computer Network, Telephone network, Security systems network (Access control, Surveillance systems…).

  • Install data network cables (computer, Telephone & Security networks).

  • Maintain an inventory of parts for emergency repairs.

  • Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.

Job Requirements

  • Bachelor’s Degree.

  • 1 to 3 years of relevant work experience in the Information Technology area.

  • Proficiency in computer and printer hardware.

  • Ability to follow technical procedures accurately.

  • Ability to work under pressure and meet deadlines.

  • Ability to work as a member of a diverse team.

  • Ability to work within industrial facilities.

  • Strong interpersonal skills.

  • Willingness to adapt and innovate in all areas of technology

  • Technical reporting skills.

  • CCNA & MSCE is preferred.

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