IT Helpdesk Administrator وظيفة أخصائي دعم فني في شركة رايه دوام كامل

وظيفة أخصائي دعم فني في شركة رايه
IT Helpdesk Administrator

Raya Contact Center, one of Raya’s Lines of Business is looking to hire an IT Helpdesk Administrator.

Key Responsibilities:

• Ensures that the technical support KPI’s are meeting or exceeding the SLA required
• Executes the desktop preventive and maintenance plans
• Installs and configures computer operating systems
• Monitors and maintains computer systems and networks
• Troubleshoots system and network problems and diagnosing and solving hardware/software faults
• Provides support, including procedural, documentation
• Supports business needed applications
• Responds within agreed time limits to support requests
• Prioritizes and managing several open cases at one time
• Conducts electrical safety checks on computer equipment

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