وظائف التسويق والمبيعات وخدمة العملاء / وظائف محاسبة ومالية وقانونية / وظائف تكنولوجيا المعلومات

وظائف مالية وخدمة عملاء ونظم بمصرف أبوظبي الإسلامي دوام كامل

مصرف أبوظبي الإسلامي وظائف مالية وخدمة عملاء ونظم ومعلومات

مصرف أبوظبي الإسلامي

يعلن مصرف أبو ظبي الإسلامي حاجته لشغل وظائف شاغرة، تتمثل في:

IT Desktop Senior Specialist

ويشترط الحصول على بكالوريوس علوم الحاسب الآلي، وخبرة 4 سنوات على الأقل، ويمكن التقدم للوظيفة من هنا.

To provide 2nd level technical Support for users as well as support user after installation /deployment new software/ projects

– Providing a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment.

– Installations, tests and deployments of end user equipment, network, IP Telephony, applications, blackberry services (activating , software upgrading, smart phone active sync, BES 12), KMS

– Specialize in acting with critical departments by working on the presence of quick solutions, and permanently (CEO, O&T ,Treasury , CFO , legal ,risk, Treasury) Etc….

– Responsible for resolving desktop technology

– Maintain an security desktop environment by monitoring and managing a multiple security tools (Antivirus and encryption tools )

– Used “HPSM” as common single platform for management IT solutions by a consistent set of processes to handle service delivery and support quickly

– Support junior team members design and programming standards and principles

– Ability to deal with difficult callers

– Permanent disaster preparedness and stand on the importance of the events “BCP”

– availability for 24 /7

And any other assigned tasks.

Minimum Qualifications

Bachelor in Computer science/computer Engineering or the equivalent qualification or experience
4 + years’ of experience in bank with specific emphasis on the IT department’s functions, services and infrastructure .MCSE/MCSE, MCITP – Microsoft Enterprise Admin.
VMware Admin – preferred

Job Specific Skills

– Experience in people management

– Decision making abilities

– Issue resolution abilities

– Ability to prioritize and execute tasks in a high pressure environment.

– Ability to work On-call 24 hours/day, 7 days/week

– Problem analysis and problem-solving

– Excellent Communication Skills – verbal and written

– Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools

– Results driven

– Strong analytical skills

– Ability to meet deadlines and targets

– customer service skills

– Strong interpersonal skills

– Ability to lead different teams

– Adaptable to change

– Ability to work in a fast pace, high pressure work environment

– Superior Problem solving skills.

– Strong Analytical Skills.

– Strong Communication skills in English, both verbal and written.

– Decision Making Skills.

– Strong interpersonal skills.

– Ability to work in a fast pace, high pressure work environment.

Generic Skills

– Clear communication in English, both verbal and written

Collection Agency Supervisor

ويشترط الخبرة سنتين على الأقل، والحصول على درجة علمية مناسبة لطبيعة العمل، ويمكن التقدم للوظيفة من هنا.

Approves assignment of delinquent accounts for collection agency to coordinate recovery actions on assigned accounts and monitor agency performance.

Negotiates compromise settlements with customers and lawyers, and authorize third parties to establish equitable repayment terms.

Coordinates with attorney in the execution of judgment and monitor solicitor‘s performance on accounts sent for legal action.

Maximizes agency performance by closely monitoring their activities on the account, obtaining feedback on cases referred and updating the system to Mange portfolio write- off and recoveries

Calculates monthly pay outs to agencies and ensure payments are disbursed

  • And any other assigned Tasks
    • Excellent presentation abilities
    • Excellent command of English language.

Minimum Qualifications:

      • University/College Degree
      • 2-4 years of relevant experience in Retail Collections in Banks

Job specific Skills:

      • Good Communication & Negotiation skills
      • Full understanding of CBE regulations.

Generic Skills

      • Excellent presentation abilities
      • Excellent command of English language.

Strong computer skills

Relationship Manager

ويشترط الخبرة سنة على الأقل، والحصول على درجة علمية مناسبة لطبيعة العمل، ويمكن التقدم للوظيفة من هنا.

  • Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB gold products and acting as an advisor to mass affluent customers.
  • Managing a portfolio of gold banking customers and offering full range of wealth management services .in order to achieve revenue goals and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
  • Achieve volume and revenue goals via the combination of customer acquisition and relationship widening; in addition to growing network of clients through using diverse sources.
  • Focusing exclusively on priority banking clients( deposits / Assets ).
  • Actively identify new customers, grow affluent customers portfolio by introducing higher number of ‘NTB’ ‘new to bank’ affluent customers.
  • Visiting potential clients for liabilities / Assets products and preparing presentations for potential clients to present ADIB priority products to enhance sales.
  • Enhancing existing customer’s relationship and their needs to be reflected into each customer’s plan.
  • Achieving a monthly deposits/ Assets target in addition to an aggressive Upgrade target
  • Responsible for the growth, product management, & profitability of ADIB Priority Proposition across the ADIB Bank Egypt .
  • Deliver world class customer service practices and ensure adherence to ADIB Service standards
  • Ensure that customers are directed to the most appropriate service delivery channel to meet their needs.
  • Own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Ensure handling & covering all customers’ requests/ inquiries to deliver services excellency
  • Maintain sales performance statistics for management information usage.
  • Building the business, deepening relationships and effectively executing the sales process.
  • Provide the assigned portfolio of affluent customers with personalized service; so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty.
  • Maintain a superior customer service experience including pre-empting issues and proactive servicing.
  • Ensure delivery of customer promise and practice brand values, continue to maintain and improve the quality of service offered.
  • Follow up with others, departments, pipeline credit/ operations dept. on pending cases.
  • Ensure the implementation of all Bank policies / procedures /  compliance requirements are in place.
  • And any other assigned tasks.

Minimum Qualifications: 

  • University/Collage Degree.
  • 1-2 Years of solid experience in Priority/Wealth Management  
  • Required Knowledge: 
  • Relationship management experience in handling wealth customers.
  • Personal bankers / Customer Service Reps having the talent to deal with high end customers.
  • Account Mangers in companies, hotels etc.. that offer luxurious products/services.
  • Investment associating in private equity companies.

Generic Skills:

  • Preferably be certified from investment institute or equivalent third party recognized institution for selling investment
  • Managing an existing portfolio of affluent customers
  • Strong knowledge of Investments Products.
  • Strong Selling skills
  • Target oriented
  • Strong Relationship management skills
  • Customer focus skills

Financial Planning and Analysis Manager

ويشترط الخبرة في مجال العمل، ويمكن التقدم للوظيفة من هنا.

  1. Prepare / review LOB/Branches performance reporting/analysis and financial reviews.
  2. Prepare, organize and supervise the activities of preparing management financial analysis and dishoarding.
  3. Prepare, organize and supervise the activities of preparing BOD financial reviews. Dishoarding.
  4. Prepare, organize and supervise the activities of preparing financial packs and ad-hoc.
  5. Prepare actual business performance versus budget/forecast on timely basis by cost center and line of business. In addition to analyzing variations from plan.
  6. Preparing, organize and supervise the activities of preparing / automating financial performance KPIs.
  7. Analyze the P/L, BS by all divisions and all dimensions.
  8. FTP calculation.
  9. Cost Allocations to LOBs and divisions and departments
  10. Tax Allocations
  11. Capital Charge calculation.
  12. General Accruing of overheads and Loan loss provisions against business volume and budgets.
  13. P/L allocations.
  14. Creates LOB / Segments as approved by BOD/Management
  15. To approve OPEX and CAPEX against the approved budget.
  16. Analyze the differences between the Actual expenses vs corresponding periods and budgets to control the expenditures.
  17. Paper Strategy
  18. Business plan
  19. Annual Budgeting (Work with LOB/CC heads to guide for producing budget inline with bank strategy ,Prepare for Annual Meeting , Models , Forms , Collecting informations , Calculation , Budget Methods under the directives of BOD and Senior management )
  20. Forecasting and projections
  21. any other assigned tasks

Minimum Qualifications:

  • Education:
  • A university degree in finance, accounting, business or economics
  • Experience:
  • Senior Manager 7 Years in banking finance field. (5 in managerial level of FP&A)
  • Manager 5 years in managerial level of banking finance.

    Generic Skills:

  • Excellent command of English
  • Managerial accounting and presentation skills.
  • Interpersonal and soft skills
  • The ability to understand the business models(s) of the organization and its link to strategy
  • Knowledge of common banking systems/concepts and data warehousing

Financial Senior Analyst

ويشترط الخبرة سنتين على الأقل، ويمكن التقدم للوظيفة من هنا.

-Budgeting, Planning and Analysis as a department has the role of reporting the business performance of the bank for business heads and senior management. This includes the preparation of weekly and monthly financial reports, budgets, peer bank analysis, market share analysis, and branch and product profitability.

-Prepare monthly direct expense report by line of business and cost centre.

-Prepare bank’s “Direct Expenses” annual budget by line of business/Cost Centre. Moreover, the quarterly forecast to revise the budget and analyse variations versus the budget.

-Liaise and coordinate with business and cost centres heads to provide their budget requirements.

-Monitoring actual business performance versus budget/forecast on monthly basis by line of business. In addition to this analysing variations from plan.

-Prepare required ad-hoc reports for management.

-Assist in the preparation of MEP – Major Expense Proposals of new capex projects

-Assist in the preparation of branch profitability

-Prepare required ad-hoc reports for management

-And any other assigned tasks

Minimum Qualifications:

– MBA Finance is an asset

– 2+ years of experience

Job specific Skills:

– Excellent use of Microsoft applications.

– Excellent command of English.

– Familiar with Business Object reporting tool.

– Good user for profitability modules (if available)

– Hard worker, initiative, and long term scope for business drivers.