وظائف كول سنتر في الكويت 2019 دوام كامل

Position: Call Center Representative (Kuwait Resident is a must)

Job brief:
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
– Manage large amounts of inbound and outbound calls in a timely manner
– Follow communication “scripts” when handling different topics
– Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
– Keep records of all conversations in our call center database in a comprehensible way

Requirements:
– College graduate is a must
– Excellent command of both Arabic and English languages
– Previous experience in a customer support role
– Strong phone and verbal communication skills along with active listening
– Customer focus and adaptability to different personality types

Please send your CVs on hr@os-kwt.com with “call center” in the subject line