وظائف خدمية في مجموعة إيلاف للسياحة والسفر دوام كامل

وظائف خدمية في مجموعة إيلاف للسياحة والسفر

تعلن مجموعة شركات إيلاف للسياحة والسفر والفنادق وظائف اليوم للرجال والنساء، للعمل بالشركة في مكة المكرمة وجدة، وذلك وفقاً للمسميات الوظيفية الموضحة أدناه.

مسميات الوظائف:
1- متلقي طلبات (مكة المكرمة).
2- فني تكييف وتبريد (مكة المكرمة – للرجال فقط) (A/C Technician).
3- ممثل خدمات الضيوف‎‎ (جدة – وظيفتان – للجنسين).

طريقة التقديم في وظائف مجموعة إيلاف:

من هنا

ممثل خدمات الضيوف

1. JOB DETAILS:Title:

Guest Service Agent

Reports to:

GSA Supervisor / Shift leader / Delegate.

Section: Department:Front Office Job Code: Prepared / Revised on: 2. JOB PURPOSE:

Under the general guidance and supervision of the GSA Supervisor or Shift leader or delegate and within the limits of established EHC Policies and Procedures and Personnel Manual, responsible for the supervising and participating in all activities pertaining to the Front Desk such as room assignment, guest check in/out, handling of guest messages.

3. JOB DIMENSIONS:

Number of Staff Supervised:

Direct Reports:

Total:

Description

Policies, Processes & Procedures

Budget

Day- to-day operations

1. Participates in all activities related to the process of rooming hotel guests.

1. Provide a courteous welcome upon check in.

1. Implement and coordinate room assignment with concerned Front Office sections and other hotel departments.

1. Advises all guests of their room numbers and room rates.

1. Promotes hotel facilities efficiently.

1. Handles complaints with immediate action and thorough follow yup.

1. Handles guest needs, inquiries and requests promptly.

1. Follows billing instructions.

1. Registered the Elaf Membership card, as per the membership procedure.

1. Makes the room status accurate and clear.

1. Makes necessary arrangements for group and crew check in.

1. Maintains usage of registration cards.

1. Acts as a sales person in order to maximize room revenue.

1. Establishes effective employee relations with colleagues.

1. Complies with hotels Health, Safety and hygiene policy.

16. Performs related duties and special projects as assigned

Resource Management

People Management

Continuous Improvement

Reporting

Safety, Quality & Environment

Related Assignments

5. COMMUNICATIONS & WORKING RELATIONSHIPS:

1. Reports directly to GSA Supervisor, Shift leader or Delegate.

1. Provides assistance to the Front Desk Personnel.

1. Interacts and cooperates with hotel guests as appropriate.

4. Interacts, and cooperates with other Front Office Sections and other hotel departments

6. QUALIFICATIONS, EXPERIENCE & SKILLS:

Minimum Qualifications:

Hotel School Diploma from hotel training centre/ College

Minimum Experience:

At least 1 or 2 years as receptionist..

Personality / Appearance: Well groomed

Skills:

Communication Skill

Customer skill

Age : 22-30 years

Sex : Male/Female

Education : Hotel School Diploma an advantage but not essential

Language Required : English essential / Arabic

Competencies:

TBD

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A/C Technician

Description

Policies, Processes & Procedures

Budget

Day- to-day operations

Carries out routine maintenance and repairs to all types of electrical equipment such as laundry equipment, kitchen equipment, heating , ventilation and air conditioning equipment including motors and motor controls, fans, water treatment plants, sewage treatment plants, and emergency generators.

Attends to repairs and maintenance of transformers and electrical low tension panels.

Attends to electrical and ancillaries installations such as audio / video cables, computer cables and MTAV systems.

Attends to all types of repair and maintenance work in the hotel premises, including any new additional / extensions to the hotel or any other properties maintained by the hotel.

Responds to a guest maintenance request within 15 minutes on receipt of the same.

Ensure that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guest or public areas.

Ensure that the plant rooms, workshop and related areas are kept clean and tidy condition.

Observes prescribed safety standards. Helps maintain safe conditions for self and others.

Performs related suties and special projects as assigned..

Resource Management

People Management

Continuous Improvement

Reporting

Safety, Quality & Environment

Related Assignments

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متلقي طلبات

1. To take guest orders over the phone, courteously and helpfully, by advising the guest about menu items, daily specials, etc., where appropriate and to advise the guests of the expected delivery time.

2. To process complimentary orders as advised by the Front Office.

3. To advise the Room Service Manager of any problems relating to the guests or their orders.

الكلمات الدلالية: ksa, Saudi Arabian