الشركة الوطنية للتأمين وظائف رعاية العملاء – مسؤول الإستقبال دوام كامل

Job Responsibilities:

1.  Respond to customer’s email and resolve customer complains in a timely manner, and answer phones, operate a switchboard, and route calls to specific people.

2.   Keep records of calls received and customer visiting, and prepare required statistical report related to these records.

3.   Escalate complaints and appointed cases to clients care team.

4.  Adhere to department set KPIs and guide lines to meet quality assurance requirements.

5.   Handle inquiries about company.

6.   Greet visitors warmly and make sure they are comfortable.

7.   Call persons waiting for visitor and book them a room to meet in.

8.   Schedule meetings and conference rooms.

9.   Coordinate mail flow in and out of office.

10. Collect and distribute parcels and other mail.