CIB
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تاريخ النشر:
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الموقع: « مصر »
وظائف عامة ومجمعة
وظائف البنك التجاري الدولي “محاسب تيلر – عامل مصرفي – خدمة عملاء” 2018 دوام كامل
وظائف البنك التجاري الدولي “محاسب تيلر – عامل مصرفي – خدمة عملاء” 2018
قام البنك التجارى الدولى بطرح العديد من الوظائف الجديدة كما بالعنوان (محاسب تيلر – عامل مصرفي – خدمة عملاء – كول سنتر) والعديد من الوظائف الأخري ,يمكنك مراجعة التفاصيل بالأسفل
1- Teller
Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.
- Area
- Branches
- Department
- Branches & Distribution Channels
- Locations
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Cairo Suez 10 th of Ramadan Giza Dokki Mobtadyan Mohandessin Smart Village, 6th of October Merryland, Heliopolis El-Mobtadian – Downtown 5th Settlement - Years Of Experience
- Maximum 2 Years
- Qualifications
- Qualifications:
- Bachelor’s degree of commerce, business administration, accounting orits equivalent.
- (0-2) Years of experience
- Responsibilities
- Operational Functions
- Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
- Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
- Process all the cash counter transactions accurately in accordance with the set objectives.
- Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
- Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
- Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
- Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
- Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
- Check counterfeit currencies, checks and identities.
Adhere to the bank related the average waiting & serving time in addition to the productivity reports.
- Keywords
- cash, teller
2- Personal Banker
Promote the development and growth of CIB market share through selling a value-adding financial services to achieve the set objectives and applying superior quality service to keep CIB image. In addition to handling all customers’ requests/instructions.
- Area
- Branches
- Department
- Branches & Distribution Channels
- Locations
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Cairo Giza Smart Village, 6th of October Mohandessin El-Mobtadian – Downtown 5th Settlement - Years Of Experience
- Maximum 2 Years
- Qualifications
- Qualifications
- Bachelor’s degree of commerce, business administration, accounting or its equivalent.
- From 0- 2 years of experience.Skills
- Communication skills
- Customer and service oriented
- Working under pressure.
- High sense of control
- Excellent command of English Language.
Knowledge of all retail banking products and services is an asset
- Responsibilities
- Sales & Service
· Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.
· Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way.
· Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets.
· Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.).
· Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty
Reporting & Communication
· Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed.
· Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently.
· Introduce and promote alternate channels to customers to reduce traffic in branches.
· Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance.
· Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion.
Policies, Processes and Procedures
Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
Follows the day-to-day operations related to own jobs in the Branch to ensure continuity of work
Compliance
Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.
- Keywords
- sales, customer service
3- Call Center operations agent / Outsource
Responsible for handling inbound/outbound calls professionally in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to callers
- Area
- COO
- Department
- Call Center
- Locations
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Smart Village, 6th of October - Qualifications
- Qualifications & Experience
- Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
- No minimum years of experience required.
Skills
- Excellent command of English language beside Arabic.
- Fast typewriting in English language beside Arabic to join social media team.
- Must be adept in use of basic software such as MS Office, Internet, e-mail and Access.
- Reliable, energetic and cooperative.
- Excellent communication skills.
- Responsibilities
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- Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
- Responsible for handling inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
- Responsible for posting contents on CIB official social media platforms in a specific timings & within the agreed quality levels.
- Apply appropriate actions to effectively control a telephone call/social media interaction that improve the call average handling time/ interactions average response time.
- Handle complaints with concerned branches until full settlement and report to be submitted to supervisor.
- Liaise with other departments to ensure proper closure of pending customers inquires/requests. Ensure high service quality during inbound/outbound calls/social media interactions, and handle customer’s complaints according to the call center approved standards.
- Achieve cross-selling set targets on monthly basis, and contribute in achievement of the call center target.
- Participate in responding to the audit report by providing the needed documentation.
- Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.
- Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
- File carefully the department copies to maintain proper and efficient archiving
- Keywords
- Call Centrer
4- Telesales Agent – Outsource
To search for new business opportunities in local market to deliver sales, through making outbound calls ( visits when needed) to describe bank’s products, explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets
- Area
- Consumer Banking
- Department
- Sales Channels
- Locations
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Mobtadyan - Qualifications
- Qualifications & Experience
- Bachelor degree of commerce, business administration or related fields
- (0-2) years of retail sales experience
Skills
- Good command of English & Arabic languages
- Basic computer skills
- Energetic and enthusiastic
- Basic selling, communication, and negotiation skills
- Service Oriented
- Responsibilities
- Sales Activities
- Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share
- Initiate efficiently and professionally new customer accounts to increase revenues.
- Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
- Prepare sales reports to advise Telesales Supervisor stating sales progress in order to support further decision making.
- Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
- Keywords
- Telesales Full time – Part time
