Service Advisor at Mercedes-Benz

مطلوب مهندس لأستقبال الصيانات والأعطال للعمل لدي شركة مرسيدس بينز العالمية في مصر

Required for Mercedes-Benz (NATCO)
CNA – Fom El Khalig Branch

Job Title: Service Advisor
Job Category: Automotive
Job Type: Full Time

Job Description:
-Receiving the vehicle from the customer as per M.B. check list.
-Discuss all faults with the customer and write the repair order using the standard text and flat rates from the ASRA system.
-Following up the repairs till the finishing of the car wash facilities.
-Informing the customer for the completion of his vehicle time before to collect it.
-Get customer approval for the additional repairs and write the extension repair order.
-Explain warranty and good will policy to the customer.
-Advise customer concerning vehicle maintenance, accessories and technical problems.
-Handling the service information and explain it to the service advisors.
-Check up all service measures from the SAAS.system.
-Coordinate with the service advisor and follow up the reservation system.
-Absorb all customers complain to reach the top customer satisfaction.

Education major: Engineering
Experience: 2 – 4 Years.
For applying please send your CV with a recent photo to attached e-mail , Kindly write the job title in the subject.

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