LC Waikiki مطلوب اخصائي دعم فني نظم ومعلومات لشركة ملابس دوام كامل

LC Waikiki مطلوب اخصائي دعم فني نظم ومعلومات لشركة ملابس

• Maintain and support point of sale and back office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper level support when necessary
• On site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures
• Negotiating with Consultants and Suppliers for Services and IT Equipment

• • Minimum 3 years of help desk support experience is a must; support experience in POS systems will be a plus
  • Fluent in English (both written and verbal),
  • Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
  • Knowledge on SQL and MS Dynamics NAV and AX applications.
  • Preferable having previous experience in retail sector.

• Ability to work in a multinational environment
• Able to travel frequently locally
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Ability to think logically and work within a team environment
• Team player and strong in communication

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