WHAT YOU’LL DO:
Consulting to our driver partners addressing any questions or concerns and finding creative resolutions to problems
Respond to driver support issues both in-person and
over email promptly.
Work closely with the driver-partner operations and
logistics teams to streamline processes.
Assist Driver Operations team with on-boarding driver partners onto the Uber system.
Strengthen and maintain the relationship with our
driver partners
Responsible for Office hours (for questions and feedbacks)
Driver-partners’ issues and resolving them
On-boarding the driver-partner to Uber’s system
Driver-partners training and quality control
Skills:
– University Degree in any discipline.
– Previous work experience in a customer service
– Organizational skills
– Strong Customer Service skills
– Must be a team player and take instructions as necessary.
– Must have an excellent command of the English language (additional language is also a plus), computer skills (such as Microsoft Office), internet Must work independently with minimum supervision